Recruiting Customer Relations Officer urgently

Customer Relations Officer  in A Reputable Company in Lagos

Industry Advertising / Media
Specialization Customer Service
Minimum Qualification HND
Required Experience 1 - 3 years
Application Deadline 2011-11-11

A media house in Lagos is seeking to fill the vacancy for the following position:

 

 

Job Title:  

Customer Relation Officer

Location:  Lagos

 

 

Key Responsibilities:

• Plan, develop and implement strategy for the Customer Relationship Management Function
• Play a leadership role in the development of proficient Customer Relationship Management processes and applications.
• Develop, optimize and implement business models for retention of company’s customer base
• Manage and optimize customer information on a Customer Relationship Management software
• Provide directions and advice on Customer Relationship Management activities and ensure monthly reporting
• Identify and implement processes to improve  and ensure accuracy of customer data
• Managing the Customer Care telephone lines 
• Ensure key customer memorable events are promptly acknowledged

 

 

Role Profile:

• HND or BSC in marketing or any social science related field
• Minimum of 1 - 3 years cognate experience in Customer Service.
• Working knowledge of Microsoft Office packages. 
• Courteous with strong customer service orientation.
• Organized. 
• Good listening and responding skills. 
• Ability to work within deadlines. 
• Problem solving skills.

 

 

Apply Now