PAWA 774 Recruiting Customer Service
Employment type: Full time
Duties and Responsibilities:
Maintain appropriate business relationship with relevant contractors and suppliers
Liaises with the Product Procurement function to ensure that timely receipt of product for customers
Implements Customer service policies
Monitors operations in all business units to ensure that customers receive excellent service
Logs customers complaints such as security
Works with HR dept to organize programmes to train staff on high level customer service delivery
Analyses issues and raises audit queries.
Maintains effective relationship with existing/potential customers in the most professional manner
Maintains relevant hard and electronic copies of customer files
Provides weekly report on all activities to the Head Customer Care
Maintain appropriate business relationship with relevant contractors and suppliers
Liaises with the Product Procurement function to ensure that timely receipt of product for customers
Implements Customer service policies
Monitors operations in all business units to ensure that customers receive excellent service
Logs customers complaints such as security
Works with HR dept to organize programmes to train staff on high level customer service delivery
Analyses issues and raises audit queries.
Maintains effective relationship with existing/potential customers in the most professional manner
Maintains relevant hard and electronic copies of customer files
Provides weekly report on all activities to the Head Customer Care
Job Title: Customer Service Officer
Required Skills: Ability to solve operational Problems
Customer relationship Management ability
Competent in the use of computers to enhance work performance
Ability to deliver work effectively
Ability to work under pressure, and take and provide feedback in a pleasant and positive manner
Customer relationship Management ability
Competent in the use of computers to enhance work performance
Ability to deliver work effectively
Ability to work under pressure, and take and provide feedback in a pleasant and positive manner
Reporting To: Commercial Manager
Job Reference Code: REF0000008
Job Location: Nigeria
Application Deadline: Nov 30 2011
Job Reference Code: REF0000008
Job Location: Nigeria
Application Deadline: Nov 30 2011
Special Requirements: - Membership of professional bodies in customer care (e.g. Customer Care Institute) will be an added advantage.
Job Type: PERMANENT
To apply, go to link:
pawa774.com/careers/
pawa774.com/careers/
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