Job Description:
•Stock Requisition.
-Raise stock requisitions based on daily and weekly splits as approved by RIS / RIM.
•Receive stock & Issue Stock.
-Receive handsets, simkits, recharge cards, POS materials and accessories ordered by Inventory Supervisor from the central warehouse and store it in B2B.
-Confirm condition and completeness of stock received.
-Ensure that stock levels are maintained, reporting imminent stock-outs to Inventory Supervisor.
-Issue simkits, recharge cards, POS materials and accessories to the Service Centres, Dealers and to Connect stores from B2B.
-Issue stock requested on internal requisitions for staff starter packs, handsets and promotional/ gift items at the request of management.
-Issue replacement handsets and starter packs faulty when requested by S/C Controller following reports of DOA handsets and starter packs received by customers.
-Return all DOA stock to Central warehouse
•Dispatch of all out bound stock from B2B (Hub) to required destinations (spokes) / TP Inventories.
-Process requisitions from
other B2Bs/Spokes ensuring accurate PODs are raised.
-Physical dispatch of processed stock and ensure proper handover to the receiving B2B or Spoke.
-Timely process and hand over TP stock to courier for onward delivery to TP inventory
-Notify Site Security Supervisor on completion of TP for deliveries
•Maintain stock.
-Ensure store is tidy and clean and that stock is secure at all times.
-Conduct daily stock count.
-Report all stock discrepancies and irregularities to Inventory supervisor.
•Customer Care
-Ensure that Customers are attended to in a timely, courteous and caring manner at all times.
-Attend to Customer queries relating to used cards,
missing cards, Status 3 cards etc and escalate accordingly.
-Escalated Stock losses or theft as reported by Business Partners
•Maintain and Collate Records with regard to all Inventory issues
-Report and record of all queries resolutions in soft and hard copies.
-Escalated Stock losses or theft as reported by Business Partners.
-Collate, arrange and keep in an orderly manner all historic documentation of Inventory data (specs, price changes, new products etc) in soft and hard copies.
-Handle and effect the timely integration of all manual transactions with the system and maintain the necessary records of all such transactions are kept for easy audit trail.
•Identify and Report on systems related queries.
-Identify and escalate system queries and problems with regards to stock from IFS.
Job Conditions: Standard MTN working conditions
Reporting To: Regional Logistics Operations Supervisor
